THE HUMAN SIDE OF PROJECT SUCCESS COURSE CONTENTS
Acknowledgements i
Forward iii
About the Author v
Special Thanks To Contributors vi
SESSION ONE: THE “PEOPLE SIDE” OF CONSTRUCTION … AN INTRODUCTION TO MANAGEMENT
An Introduction to Management
Course Introduction and Methods 1.2
Overall Course Objectives 1.6
Introduction to Project SuperVISION® 1.8
Project SuperVISION® Professional Certification Process 1.10
The Professional Construction Supervision Follow-up Program 1.13
Form 1: Statement of Implementation Ideas 1.14
Form 2: Statement of Implementation Work Plan 1.15
Form 3: Project Completion Report 1.16
The Project SuperVISION® Academy 1.17
The Project SuperVISION® Program Vision and Mission 1.17
Key Content in this Session 1.18
Learning Objectives 1.19
Introductions - Course Participants and Instructor(s) 1.20
My Personal Objectives For This Course 1.21
Construction is a People Business 1.22
Working with a Diversified Labor Force 1.23
The Construction Labor Market Forecast – a Long Term Shortage 1.27
Communication – What People Remember 1.29
The Organization of a Construction Company 1.30
Contractor Functioning Organization Chart 1.32
Contractor Matrix Organization Chart 1.34
Session One - Three Ideas for Implementation 1.42
SESSION TWO: ELEMENTS OF BEHAVIOR MANAGEMENT: PERSONALITIES, MOTIVATION AND NATURAL COMPETENCIES
Introduction and Key Content 2.1
Learning Objectives 2.2
Game: “Winning in the Construction Industry” 2.3
How do you Tick? …Left Brain and Right Brain 2.5
What are your Preferred Learning Styles? 2.9
Understanding Personalities 2.14
Theory X – versus Theory Y 2.16
Wants – versus Needs 2.18
Maslow’s Hierarchy of Needs 2.19
Utilizing Resources to Maintain New Behavior 2.21
Session Two - Three Ideas for Implementation 2.23
SESSION THREE: EFFECTIVE COMMUNICATION SKILLS
Introduction and Key Content 3.1
Learning Objectives 3.2
Basic Communication Theory: Sender - Message - Receiver 3.3
Overcoming Preconceived Misconceptions of the Construction Industry 3.5
Tact and Diplomacy: Relationship Differences and Levels Of Conversation 3.8
Verbal Communication – Do’s and Don’ts 3.10
Non-verbal Communication 3.12
What is Effective Listening? 3.17
Telephone Communication 3.18
Emails and Attachments: Benefits and Dangers 3.21
How to ask for Assistance 3.22
Professionalism: You Represent Your Company 24/7 3.23
Your Responsibility in Business Development 3.24
Presentation Skills and Techniques 3.25
Session Three - Three Ideas for Implementation 3.28
SESSION FOUR: BUILDING PROJECT TEAMS
Introduction and Key Content 4.1
Learning Objectives 4.2
Exercise: Team Building #1 – Strengths 4.3
Team Exercise: Getting to Know Your Project Team 4.4
Team Lessons from Nature, Life, Construction 4.5
Who Are Your Project Team Members? 4.7
The Case for Multi-Disciplinary Teams 4.8
Characteristics of Effective Teams 4.10
Four Stages in Growing Effective Teams – Construction Version 4.13
Stage One: Mobilization and Breaking Ground
Stage Two: Ramping Up
Stage Three: Follow Through
Stage Four: Empowered by Achievement
Evaluating Team Effectiveness 4.15
The Impact of One Poor Performer 4.17
First Step – Leading by Example 4.19
Leadership Styles 4.20
Behavior-based Management – Condition and Empower Others To Seek Solutions 4.23
Mentoring Employees 4.25
Session Four - Three Ideas for Implementation 4.28
SESSION FIVE: DELEGATIONS EMPOWERMENT, ACCOUNTABILITY AND RECOGNITION
Introduction and Key Content 5.1
Learning Objectives 5.2
The Construction Workforce in the New Millennium 5.3
The Hawthorne Effect Applied in Construction 5.9
Pioneering Construction Research by Oglesby, Parker And Borcherding 5.10
Worker Recognition: The “Undiscovered Country” 5.11
The Multitude of Opportunities to Provide Recognition on a Project 5.13
Exercise: Providing Recognition On-site 5.15
How Important are Delegation & Empowerment? 5.17
Delegation, … A Matter of Degree 5.19
Getting Work Done Through Other People 5.20
Accepting Personal Accountability/Responsibility 5.21
Performance – The Logical Result of Delegation, Empowerment And Accountability 5.27
Employee Performance Assessment Process 5.28
Session Five - Three Ideas for Implementation 5.30
SESSION SIX: DEALING WITH CONFRONTATION AND CONFLICT
Introduction and Key Content 6.1
Learning Objectives 6.2
Project Force Field Analysis Tool 6.3
Scenario One: Use of Company Trucks 6.3
Scenario Two: Optional Project Requirement Hard Hat and Safety Toed Boots 6.5
Company Culture – vs. – Getting Things Done 6.6
Scenario Three: The Purchasing Department 6.6
Scenario Four: Perform Extra Work for Free 6.7
Scenario Five: Self-perform the Work or Contract it Out 6.8
Scenario Six: Use of Employee-Owned Equipment 6.9
The Many Reasons Why Conflicts Occur 6.10
Field Supervisor Response – Project Morale is on the Line 6.13
Team Exercise: Classic Construction Confrontations 6.15
Scenario Seven: The Learning Stepladder 6.15
Scenario Eight: I Will Make Them Pay 6.16
Scenario Nine: Expensive Consequences and What Might Have Been 6.17
Degrees of Tolerance 6.18
Example: Contractor Disciplinary Program 6.19
What Would You Do as a Field Manager? 6.21
Special Circumstances – Refusal, Violence, Retaliation 6.22
Termination: “Just Cause” Standard and Proper Documentation 6.25
Conflict Resolution Skills and Techniques
When to be a Leader /a Manager 6.27
Session Six - Three Ideas for Implementation 6.30
SESSION SEVEN: MANAGING PEOPLE BY UTILIZING PROJECT INFORMATION
Introduction and Key Content 7.1
Learning Objectives 7.2
What is in the Contract? … the Contract documents: AIA, CSI AGC, EJCDC 7.3
Control Expectations – Reading the contract 7.6
Exercise: Practical Example – Project Situation with Critical Decision – Read the Contract 7.7
Scenario One: Two Contractors have “Their Wires Crossed” 7.7
Communication Requirements Established by the Contract Documents 7.8
Exercise: Coordinated Elements in the Contract Drawings 7.12
Scenario Two: Getting Detailed Answers to Questions 7.12
Exercise: Possible Conflict Between the Plans and Specifications 7.14
Scenario Three: Coordination of Elements in the Contract Documents 7.14
The Hearsay Rule for Evidence in Court and Contemporaneous Source Documentation 7.15
Field Manager Documentation – Critically Important later in Construction Litigation 7.16
Case Study: City of Charlotte – vs. – XYZ Excavation & Hauling 7.16
Information Storage and Retrieval – Examples of
Alternative Filing Systems 7.18
Daily Progress Reports and Logs 7.20
Exercise: Complete Daily Progress Report 7.22
Project Progress Meeting Minutes 7.24
Supply Chain Management 7.26
Session Seven - Three Ideas for Implementation 7.30
SESSION EIGHT: CONSTRUCTION LABOR LAWS AND REGULATIONS
Introduction and Key Content 8.1
Learning Objectives 8.2
An Overview of Labor Laws for the Construction Industry and
Required Postings 8.3
Fair Labor Standards Act (FLSA) 8.7
US Equal Employment Opportunity Commission (EEOC) 8.9
Title VII of the Civil Rights Act of 1964 (Title VII) 8.9
The Pregnancy Discrimination Act 8.10
The Equal Pay Act of 1963 (EPA) 8.10
The Age Discrimination in Employment Act of 1967 8.10
Title I of the Americans with Disabilities Act of 1990 8.11
Sections 501 and 505 of the Rehabilitation Act of 1973 8.11
The Genetic Information Nondiscrimination Act of 2008 (GNA) 8.11
Federal Projects – Other Laws and Notices 8.13
Contract Work Hours and Safety Standards Act (CWHSSA) 8.13
Davis-Bacon and Related Acts (DBRA) 8.14
Employee Polygraph Protection Act of 1988 (EPPA) 8.15
Family and Medical Leave Act of 1993 (FMLA) 8.15
Occupational Safety and Health Act (OSH) 8.16
Office of Federal Contract Compliance Programs (OFCCP) 8.17
Executive Order 11246 (E.O. 11246) 8.18
Section 503 of the Rehabilitation Act of 1973 8.18
38 USC 4212 – The Vietnam Era Veterans Readjustment
Assistance Act of 1974 (VEVRAA) 8.19
Americans with Disabilities Act of 1990 (ADA) 8.19
US Small Business Administrations (SBA) 8.20
Historically Underutilized Business Zone 8.21
EM 385-1-1 8.21
Employment Practices Insurance 8.21
Bona Fide Occupational Qualifications (BFOQ) 8.22
Employment Applications and Recruiting – Federal Work 8.22
Immigration Laws – Federal and State – Form I-9’s,
M-275 Employer Guide 8.23
The Immigration Reform and Control Act of 1986 (IRCA) 8.23
Interviewing Do’s and Don’ts 8.24
Interviewing Do’s 8.24
Interviewing Don’ts 8.26
Harassment in the Workplace 8.27
The Company Benefits Program 8.29
Employee Retirement Income Security Act of 1974 (ERISA) 8.31
Consolidated Omnibus Budget Reconciliation Act (COBRA) 8.31
Health Insurance Portability and Accountability Act (HIPAA) 8.31
Information Confidentiality 8.32
Wellness Programs 8.33
Unemployment Insurance Benefits 8.33
Worker Compensation Laws and Process 8.35
Example: List of Worker Compensation Claims from Insur. Co. 8.36
Substance Abuse and Testing 8.37
Employee Assistance Programs 8.38
When Termination of Employment is Necessary 8.38
Code of Ethics 8.40
Working with Unions:
Employee Rights and Responsibilities
Company Rights and Responsibilities 8.47
National Labor Relations Board (NLRB) 8.47
Organizing Efforts – Common Tactics: 8.48
Impact of Politics on Employment Law 8.50
Session Eight - Three Ideas for Implementation 8.51
SESSION NINE: PROJECT CORRESPONDENCE, TECHNOLOGY AND RISK MANAGEMENT
Introduction and Key Content 9.1
Learning Objectives 9.2
Project Correspondence is Cradle to Grave 9.3
Documentation of Facts and Circumstances in Correspondence 9.7
Project Scenario: Vertically Challenged 9.7
Delivering Communications of a Sensitive Nature 9.10
Electronic Communications in Construction 9.11
Internal Communications and the Period of Discovery 9.13
Prepare Correspondence to Reduce Your Company’s Risk 9.14
Exercise: Performance Critique 9.17
Class Exercise: Issuing a Stop Work Order 9.18
Class Exercise: Contract Termination 9.19
Termination Scenario: Leekay Plumbing and Sons, LLC 9.20
Session Nine - Three Ideas for Implementation 9.22
SESSION TEN: YOUR FUTURE IN OUR INDUSTRY AND COURSE REVIEW
Introduction and Key Content 10.1
Learning Objectives 10.2
The Psychology of Construction Project Close-Out 10.3
Change is Endemic in Construction 10.7
Industry Trends and the Future 10.9
Demonstrated Competencies Required for Field Supervisors 10.12
Looking to the Future: Developing a Professional Development Plan 10.15
Session Ten - Three Ideas for Implementation 10.20
Summary Review of Safety Course Material 10.21
Review of Course Completion and Project SuperVISION® Certification Process 10.27
Glossary Glossary - 1
Index Index - 1
Recommended Reading Short List