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Navigating Conflict Workshop

Class has been cancelled.

When: Wednesday, October 19th, 2022 | 2:00 pm - 5:00 pm
Where: 4601 Charlotte Park, Suite 150
               Charlotte, NC 28217

Instructor:  Mike Riegel

Cost: CAGC Members - $249  | Non Members - $299

Course Description

Being a successful team member requires having conversations that are difficult, not to mention important, awkward, tricky, meaningful, and powerful. The goal isn’t to avoid these conversations; it’s to find ways to have these conversations effectively. Typical measures of success are often weighted on the delivery of a project by objective standards: on-time, on-budget, safely, and to the client’s satisfaction.  Underlying those goals is the ability to have effective communications up, down, and across an organization or project team.

This workshop gives participants simple, direct ways to see conflict and resistance as opportunities for
communication and growth. Participants learn how to approach difficult conversations with skill and confidence. Whether you are a Project Manager delivering a challenging schedule or budget update to a client, a leader providing a performance review or feedback, or a team member raising a project concern, the ability to manage the conversation will set you apart from your peers.  Practical, interactive exercises teach participants how to prepare for and have difficult conversations, manage conflict, give effective feedback, and receive and take action on feedback. 

Recommended for:
Team members throughout the organization from leaders and managers to Project Managers and task leaders and field personnel to support staff.

You will learn about:

  • What contributes to unproductive conflict
  • Root causes of common conflict
  • Recognizing personal styles
  • How to avoid conflict
  • Importance of a culture of feedback
  • Elements of a feedback conversation
  • 5 C’s of helpful feedback: Contextual, Conversational, Clear, Caring, Culturally Aware
  • Reactions to challenging feedback
  • Strategies to reduce defensiveness
  • How to disagree without being disagreeable

Interested in learning more? 

Click the play button below to learn more from the instructor.
NOTE: You may also view the recording in full screen here: https://vimeo.com/745096487.

More Opportunities

For even more training and education opportunities, visit our Virtual Partner Training Opportunities Page.
10/19/2022 2:00 PM - 5:00 PM
4601 Charlotte Park , Suite 150 Charlotte, NC 28217 UNITED STATES

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