Registration Coming Soon!
Dealing with Difficult People Webinar
When: Thursday, May 7, 2026| 11:00 a.m. - 3:00 p.m.
Where: Virtual via Zoom
Price: $225 for Members, $285 for Non-Members
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About the Course
Dealing with difficult people is something many people face as part of their everyday work life. The stress of handling difficult people and tough situations can create a lack of productivity, poor attitude and a reluctance to come to work. In this course, you will learn how to deal with challenging people and problematic situations.
Course Content:
COMMUNICATION TECHNIQUES WHEN DEALING WITH CHALLENGES
- Styles of interpersonal communication: Aggressive, Passive, and Assertive
RECOGNIZING, RESPONDING AND RESOLVING CONFLICT
- Develop a Healthy Attitude Toward Conflict
- Assess the Situation
- Avoid Conflict Escalation
- Actively Listen
- Respond to Negative Tactics
- Identify the Source of the Conflict
- Determine the Best Solution
- Implement the Solution
HANDLING ANGRY AND DIFFICULT PEOPLE
- Handling loud & abrasive people
- Dealing with explosive & intimidating attitudes
DEFUSING EMOTIONAL SITUATIONS AND STAYING FOCUSED
- Process to defuse emotions
- Keep conversations from becoming emotional
Class Contact:
Caroline Brigmon, Training & Workforce Development Director
CAGC Education Refund & Cancellation Policy
a 50% refund of the original registration fee if cancellation is made 7 days prior to the event. Any cancellations less than 7 days or no shows receive no refund, substitutions are welcome.
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For even more training and education opportunities, visit our Event Calendar.