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Conflict Resolution Skills Webinar

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Conflict Resolution Webinar

When: Monday, February 9, 2026 |11:00 a.m. - 3:00 p.m.
Where: Virtual via Zoom
Price: $225 for Members, $285 for Non-Members

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About the Course

In this course, you will learn techniques for people in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations.

Course Content

  • An Introduction to Conflict Resolution
    • Understanding the Conflict Resolution Process
    • Collaborating
    • Competing
    • Compromising
    • Accommodating
    • Avoiding
  • Focusing on Individual Needs
    • Finding Common Ground
    • Building Positive Energy and Goodwill
    • Strengthening Your Partnership
  • Getting to the Root Cause
    • Examining Root Causes
    • Looking at Cause and Effect
    • The Importance of Forgiveness
  • Building a Solution
    • Creating Criteria
    • Choosing a Solution

Class Contact:

Caroline Brigmon, Training & Workforce Development Director

CAGC Education Refund & Cancellation Policy
a 50% refund of the original registration fee if cancellation is made 7 days prior to the event. Any cancellations less than 7 days or no shows receive no refund, substitutions are welcome. 

More Opportunities

For even more training and education opportunities, visit our Event Calendar.
When
2/9/2026 11:00 AM - 3:00 PM
Where
Virtual Via Zoom Online

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