IBuild™ Support

Your Support Representatives:

Travis Wilson – IBuild Support Specialist (7:30am - 4:00pm)
Jeffery Ingram – IBuild Support Specialist (8:00am - 4:30pm)
Dave Taylor – IBuild Support Specialist (9:00am - 5:30pm)

8 Methods of Support/Training
(in other words, you’ve got no excuse not to fully understand the many uses of IBuild!)

1. NEW! Online Chat Support: Click “live support” at the top right corner of any IBuild page. The chat software will load and prompt you to begin your chat session with Jeffery, Travis or Dave.
2. Call toll free 877-AGCHELP (242-4357): Most users have either zero or a very short wait time when calling in for technical or training support.  
3. E-mail help@carolinasagc.org: The Support team monitors the IBuild support e-mail inbox at all times. You can expect a call or e-mail response usually in minutes, but certainly in less than an hour of sending your question/problem during business hours.
4. Sign up for a scheduled online training session: We have 5 scheduled demos every week, for both beginner and advanced users. See our training schedule.
5. Show up for a scheduled workshop in a local CAGC plan room: We schedule “IBuild support tours” across both states every few months.
6. Walk-in Training: When you’re in Charlotte, support staff will be happy to have you pull up a chair and get comfortable with IBuild. If visiting another CAGC plan room, staff will be happy to give you a ‘nickel tour’ as well.
7. In-office Training: Having a staff meeting? What better time to have a CAGC staff person come to your office for an in-person group training session or demonstration. Call toll free 877-AGCHELP (242-4357) for more info.
8. Prefer a trainer sitting right next to you? No problem, CAGC will send a representative to your office to ensure you and your staff are getting the very most out of your online Project Leads and/or Plans Online experience. Contact Roddy Craft 704/372-1450.

As always, please let us know if you are unsatisfied with your support response time or experience in any way. Please send any comments to:
E-mail: Sharon Walters , Director of Online Operations & User Support
Phone: (704)372-1450 ext. 5212

Support Business Hours:

Monday-Friday
7:30am-5:30pm

2010 Holiday Schedule: